Shipping & Returns
Shipping Policy
We typically use all available standard shipping carriers for all domestic shipping.
All in stock orders will typically ship the following business day. Customers are notified by email if an item is on backorder and provided the estimated shipment date of all backordered items. In stock items (partial orders) will be sent as per usual unless the customer requests the order to be sent at once. The time in transit will vary depending on the consumer’s location and the time of year. Rayara Parimala provides tracking information upon shipment so that orders can be tracked by the customer while in transit.
Return & Exchange Policy
Damaged Shipments
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage post delivery, keep all packing contents and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturer’s Defects
If a product appears to have a manufacturer’s defect, call or email our Customer Service department for handling instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to a manufacturer’s defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Policy
You may return most items purchased directly from Rayara Parimala within 2 days of the original delivery. Some items may have special return policies which will be disclosed to the consumer in advance of their purchase via an electronic or website message. Returned items must be in new condition and all original tags, parts, accessories, manuals and packaging must accompany the return to receive a full refund. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 10 percent. No returned merchandise will be accepted without a Return Authorization Number. Once a return is authorized by our return department you should:
1. Safely repack the returned items and send the package to address which we will be giving you through calling us on - +91-8660426049.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned product. We cannot be held liable for return product that does not safely reach our return department.
We will credit you in the same manner as your original payment within 10 days of receiving the properly returned item.